Resolved: auto-log setting keeps reverting to previous setting

Same here and support is ZERO help

​@zach-3 ​@SandyScott I am asking the team to investigate this. This clearly should not be happening. Do either of you have a recording of this happening to help us in our diagnostic? I am curious: are your admins managing settings on behalf of other users in your company? 

​@SandyScott Message me offline and let me know of your support experience. If you know who you spoke to etc. I want to follow up with those people if possible. 

Thanks for the reply. here is a screen recording. 

https://drive.google.com/file/d/1IFIY_G9gbSwZf0lz5ITfQiIxiQrd1SOX/view?usp=sharing

Byrne, I spoke with my Netsuite Admin and he is asking where those global preferences live. He has not messed with anything but would check them out. 

​@ByrneReese Forgot to tag you. My bad! 

A RingCentral Super Admin has the ability to manage App Connect settings across their company. Read more about it here: https://ringcentral.github.io/rc-unified-crm-extension/users/managed-settings/

Is this what you were asking for ​@zach-3 above?

Meanwhile - my engineers will be investigating your call logging issues. 

​@zach-3 ​@SandyScott 

For Automatic call Logs and message Logs toggle back off -> Which version of extension you are using?
Regarding the phone call log issue, could you specify whether you are using NetSuite version 2025.1 or 2024.2? Additionally, please share a recording of the call log issue if possible with Network logs for further analysis.
 

I have observed more problems with this. Text logging stays on now, but call logging keeps automatically switching off when it says “user settings synced”. 

​@zach-3 Please share the recording with extension version and NetSuite version. If possible can we connect on a call?

​@zach-3 

Call logging automatically switching off is an issue for new users in our current extension version. We will address this in the next release. Aside from this, do you have any other issues related to call logging?