RingCentral App Connect in Pipedrive won't Log SMS Message for a User

​@Tom Collins That is tough to diagnose without diving deeper with you in person. But generally, I think your instinct is correct - if there is a behavior affecting a single user, then that tends to mean:

1. The app is functioning properly
2. There is some facet of the user in question affecting that behavior

Possible facets:

• Permissions in the CRM - do they have permission to create/read the necessary records?
• Permissions in RingCentral - do they have permission to access the message store?
• Data discrepancy - App Connect is trying to lookup the user, but can’t associate their RingCentral ID to their Pipedrive ID - e.g. a mismatched email address

Look into those things. If nothing works, check your messages from me. I will send you a link to book time with me.