RingCentral is creating a new record in Bullhorn, duplicate the records that we already have in our CRM

​@Angelina Gonzalez 

Please delete the duplicated contact and it should be all good.

The extension supports creating contact in a placeholder company if it cannot find an existing contact for a given number. It’s possible that the 2 contacts are created near the same time and the extension didn’t get the latest info to check if the contact exists.

This should happen very rarely. If you do see it appears more often, it could be a bug. Please let me know. Thanks!

​@Angelina Gonzalez We also have documentation on this feature: 

https://ringcentral.github.io/rc-unified-crm-extension/crm/bullhorn/#placeholder-companies-when-creating-contacts

As well as plans to further improve this experience. In the future we hope to implement a feature where a Bullhorn Lead is created automatically using call ID information. 

Also, if you create a Lead, then you are not required to create a company as well. This can also help reduce the creation of duplicate placeholder entities. 

Hi! Rosa Lopez ext. 405 reported that she can't hear people when she calls her, but they can hear her but she can't hear them.

​@Angelina Gonzalez Let’s create a separate topic about that if you don’t mind. This is almost certainly a browser, operating system, user configuration challenge. Have Rosa check her Audio settings in App Connect, and confirm that your operating system has granted your browser access to her microphone. This is a common problem: 

https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857

https://support.google.com/chrome/answer/2693767?hl=en&co=GENIE.Platform%3DDesktop