RingCentral + Pipedrive Issues

Forum|Forum|4 days ago
August 21, 2026
3 replies
18 views

Hello,

My team has been using RingCentral with the Chrome Extension to log calls directly into Pipedrive. The issue is, very often, my team is having to completely uninstall the extension and disconnect from Pipedrive, and reinstall and reconnect everything. I’ve seen people report this in the past. I was just curious if there was anything we could be doing on our side to prevent this from happening, or if there was a fix that could be implemented to prevent this in the future.

dakong

Community Manager

@BFeier Thanks for the feedback. I’ll apply a patch today. Please use it for a few days and let me know if the issue still persists. Thanks!

B

BFeier

Author

The First Step

I will have my team notify me if it happens again. I assumed it was a security certificate or something that was expiring after X amount of days without use. But they are using it once a week. Thanks for making the effort and I will come back here if that happens again.

dakong

Community Manager

@BFeier Cool.

And quick knowledge. Expiry is 2 weeks. So using it once per week is fine. If the user connection becomes invalid every week, then that’s a bug.

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