RingCentral to GoHighLevel connection via Loyally is active, but call logs aren't showing up on patient profiles

- The Chrome extension is installed and calls/texts can be placed normally through it.
- Each call shows as "successful" logging within the extension itself.
- Nothing appears in the patient/contact's Notes tab in GHL, and nothing shows in GHL Call Reporting either.
- We've re-logged in/re-authenticated and tested multiple times with the same result.
- This was working previously and stopped without any changes on our end that we're aware of.