The First Step

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Server-Side Logging Not Available

Forum|Forum|1 year ago
March 19, 2025
8 replies
282 views

I’m a SuperUser in RingCentral and an Admin in Bullhorn, both using SSO and the same Entra ID account.

When I log into App Connect (1.3.10), I’m not seeing the admin options to turn on (or test) Server-Side logging. Developer Mode, Log phone calls automatically and Log SMS conversations automatically all have padlocks on them, so I’m assuming App Connect doesn’t recognize my account as being an admin?

If that’s the case, where do I elevate my permissions to allow these settings, more specifically the Server-Side Logging to be tested?

Thanks,

Best answer by dakong

@chris-phillips

It’s under Admin tab. Can you see Admin tab?

dakongAnswer

Community Manager

@chris-phillips

It’s under Admin tab. Can you see Admin tab?

ByrneReese

Product Manager

@chris-phillips The admin tab is enabled by becoming a Super Admin. See this documentation: https://ringcentral.github.io/rc-unified-crm-extension/users/admin/

chris-phillips

Author

The First Step

Yep..I looked right past that and dove into settings. I guess I need some glasses. Thanks guys.

Chris

J

jhenry

The First Step

I am logged in as a super user and do not have access to server side logging. V1.3.10

dakong

Community Manager

@jhenry

It now only supports Bullhorn. Are you using other CRM? If so, we are working on adding others and plan to release those next month.

J

jhenry

The First Step

@dakong

Yes, we are using Netsuite. Thank you for the reply

ByrneReese

Product Manager

@jhenry Server side call logging is currently only available to Bullhorn users. In App Connect 1.4, scheduled in the next 1.5 weeks, server side call logging will be available to all CRMs.

J

jhenry

The First Step

@ByrneReese . Thank you for the update

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