Smart notes, call transcripts, server-side call logging and more!
We are excited to announce what is easily one of the most significant releases in App Connect's history. This release is the culmination of countless interviews with users, and months of research and work. It finally delivers two of the most requested features of all time: server-side call logging and support for RingCentral’s AI Assistant.
In version 1.3.4, we released the following new features:
- Support for RingCentral's AI Assistant (experimental): Gain access to real-time transcription and call notes depending upon your RingCentral subscription. Transcriptions, call notes and action items will be logged in your CRM as well, according to your RingCentral plan.
- Server-side Call Logging for Bullhorn (experimental): Allows admins to instruct App Connect to log all calls in their company automatically, even if users do not have the App Connect client installed in their browser.
- New Call Logging Preferences: Select specific details about a call to log in your CRM, enabling more focused and relevant activity logs in your CRM.
- Support for Bullhorn Leads: When logging calls, you can now create notes for leads in addition to candidates and contacts.
Other changes behind the scenes:
- Enhanced the precision and accuracy of logged call information, including better indication of a call's recording availability status in activity records.
- Fixed an issue preventing admins from seeing the Admin tab without reloading App Connect.
- Implemented a heartbeat mechanism to validate connections to Bullhorn, addressing connection issues and tracking disconnection events to provide Bullhorn with better data for resolution.
Being successful with server-side call logging
- Currently supported for Bullhorn only.
- Can only be enabled for all users in the organization.
- Once enabled, automatic client-side logging will be disabled.
- Recommend all users to have the App Connect client installed to resolve logging conflicts.
- Admins can select which extensions and phone numbers to exclude from automated call logging.
Disclaimer about experimental features
The implementation of RingCentral's AI Assistant and server-side call logging for Bullhorn are both marked as experimental. This indicates that users should expect these features to have minor issues and expect future changes. We released these features to collect feedback from customers to better meet their needs and expectations. The following features are still in development:
- Server-side call logging for all other CRMs (not just Bullhorn)
- Server-side call logging of AI notes and transcripts
We look forward to your feedback and hope these new features enhance your App Connect experience. Stay tuned for further updates!