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Question

Text messages not syncing to GHL CRM

  • January 1, 2026
  • 1 reply
  • 180 views

We are testing the connection of RC to GHL and the text messages are not synching on GHL. Is this a glitch? Are you working on solving this?

1 reply

Embbnux
Employee
  • Employee
  • January 4, 2026

Hi ​@Sergio Lopez Can you share more about how you setup text messages syncing?

For text message auto logging, you will need to enable “Log SMS conversation automatically” in Settings → Call and SMS logging.
 


And SMS auth logging only works when messages are received during App Connect is opened. When SMS messages are received in other RingCentral clients, they need to be logged manually by log button in SMS conversation.