Unable to connect to HighLevel - help

Hi,

Thank you for reaching out. I will check if there are any issues on the live environment just to be sure. I will also send a private message to see if we can schedule a support call with you.

Regards,

Jeroen

​@wasteawaywny Working with Loyally, a number of updates have been made to the HighLevel integration. I recommend you try getting started again. Things should be working much better. But remember, this specific CRM integration is still in beta. I am actively testing and providing feedback to our development partner - who is also committed to making this work great. We expect our GHL integration to be very popular, and want it to be a huge success. So feedback like this is great - please keep it coming!

Exact same experience here.

I downloaded the Ring Central App Connect Chrome extension and followed the steps to log in to GHL… When I click on “Connect” with Go High Level, accept the permissions, it says “Loading” for 10 seconds… Then times out. 

Has someone found a way to make this work?

I dont even get this far. I download the extension and it wont let me log in. it say it must be logged in through a CRM which i am trying to do from my go high level page. same thing. Do i need to purchase the loyalty product for this to allow it to work? 

​@austindistel ​@Zak Nixon I am going to reach out to ​@Jeroen for his assistance. Be sure you are following the instructions found here:

https://ringcentral.github.io/rc-unified-crm-extension/crm/gohighlevel/

Look for the following:

The key is signing up through Stripe - the payment portal. For the time being there is an onboarding process that grants your GHL account access to App Connect - this process is managed by Loyally and we are working together to remove this step so that this is more self-service. But signing up via Stripe collects the necessary information to enable this integration for your company. 

​@austindistel ​@Zak Nixon  I will send a private message to schedule a call with you.

The integration with GHL is a paid application but you should be able to fully  try it out for a period of 21 days. 

Having the same issue here.  Is there a fix?  I know the unasked question is the dumbest, but where can I find the upgrade to the paid version?  If that is what’s necessary we are happy to do it.  Thanks!

Not a dumb question, it's buried. Going by Byrne's reply above, the paid step is the Stripe signup in RingCentral's App Connect GoHighLevel setup guide. That signup is what gets Loyally to enable your GHL account, and it starts a 21-day trial. Until it's done, the connect step just spins and times out.

If you'd rather not run the extension at all, there's also a HighLevel marketplace app that logs RingCentral calls server-side (Ringline; full disclosure, it's ours).