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ByrneReese
Community Manager
Product Manager
August 23, 2024

Welcome! Need help with App Connect? Ask us here.

  • August 23, 2024
  • 13 replies
  • 712 views
Welcome! Need help with App Connect? Ask us here.

Thank you for joining our growing community dedicated to providing support and product updates for RingCentral’s App Connect - a browser extension that seamlessly integrates RingCentral with some of your favorite CRM systems including NetSuite, Bullhorn, Redtail, Insightly, Clio, Pipedrive, and ServiceNow.

Whether you're an admin, end-user, or developer, this community is here to help you get the most out of App Connect. Here you can receive peer support and subscribe to product updates to ensure you make the most of this powerful and ever-growing integration.

We encourage you to:

  • Ask Questions: Don't hesitate to post your queries about setup, troubleshooting, or best practices. Our knowledgeable community members and RingCentral experts are here to help.
  • Share Insights: Have you discovered a helpful tip or a clever workaround? Share your experiences and help others benefit from your knowledge.
  • Engage in Discussions: Join ongoing threads or start new ones to discuss features, updates, and more. Your participation helps foster a supportive and dynamic community.

We believe this community will be an invaluable resource for anyone utilizing App Connect, enabling you to bring RingCentral into the CRMs that power your business. 

As always, we value your contributions and feedback. Your input helps us improve and tailor this community to better serve your needs.

Let's make this community an awesome space for learning, sharing, and connecting! 💪

 

13 replies

New Participant
April 28, 2026

Hello,

I am looking to connect ring central with GHL. When setting up the extension I cleared the platform info, and then put in the GHL link. When I click into the ring central extension/app it says that I need to connect GHL, but unlike in the videos there is no GHL connection, I am missing that button. Also, it did not trigger me to install the GHL app which I believe is the problem. Can I have assistance with this?

dakong
Community Manager
Community Manager
April 28, 2026

@infoarmendariz 

  1. The side window right now only pops up when AI assistant appears during a call. We are looking at adding a control button to open/close it at anytime.
  2. Inside App Connect, it doesn’t support that. It’s supported in RingCentral main app, either desktop app or web app.
The First Step
April 29, 2026

@Jay Shamrock 

There is a newer RingCentral App Connect extension available that may resolve the issue.

  1. Uninstall you current App Connect chrome extension
  2. Then navigate to this App Connect chrome extension page and install it
  3. One installed go to the Chrome extension and go to the extension options.
    First click Clear platform info then click Save
    You do not have to manually change the URL. This was only needed for the previous extension.
  4. Please refresh the GHL page and try the login and connect flow again. If it does not help please reach out to info@loyally.eu