Skip to main content

Why am I unable to select my audio device in App Connect?

  • May 22, 2025
  • 2 replies
  • 122 views

Why am I unable to select my bluetooth headset in the app connect app? it allows me to do this on my desktop app but when i look to use the app connect as my dialer, i cant get my headset to show up in the audio settings.

 

Any advice?

 

Thank you so much

2 replies

ByrneReese
Community Manager
Forum|alt.badge.img+3
  • Product Manager
  • May 23, 2025

I am not 100% sure. We may need to schedule a troubleshooting session together. Before we do. Try reloading App Connect, or closing the window and re-openning it. 

Another possibility, if you are on Windows, you may need to go into your computer’s settings, and authorize the device to be used with Google Chrome. 

If neither of these help, DM me to schedule a time to chat IRL. 


Embbnux
Employee
  • Employee
  • May 26, 2025

Hi ​@bobbypoirier Can you help to check if the headset is available in Chrome? You can open the chrome link: `chrome://settings/content/microphone`. Then you will see devices list:
 

And you can try to restart Chrome to see if it can be fixed, If not, maybe need to check OS’s device permission for Chrome