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Question

Will App Connect log calls routed via a call queue?

  • January 14, 2025
  • 0 replies
  • 51 views

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We leverage call queues for most of our departments, so user calls our main line, presses a number, a group of RC users are rung, and one of them answers. I’m not sure if I’m not seeing the answer, but I wanted to verify whether or not queue calls would be picked up by the App Connect/BH integration and log as a call note? I’m assuming it would, but want to verify