RingCentral Hubspot logging phone calls

We are an energy company start up in Aus. and we are using RC in Hubspot. most things seem to be fine. but we are having troubles with inconsistency for recognizing numbers of existing customer contacts and thus the recordings logging to the correct profiles. has anyone else ever come across this?

i have tried support for bot platforms and they just keep pointing at eachother saying its the others systems. i dont have a lot of other places to turn.

Cheers in advance.