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The First Step
February 1, 2022
Solved

Call in Salesforce app - showing as active after call is over

  • February 1, 2022
  • 3 replies
  • 477 views

I ended a call three hours ago and the widget in Salesforce still show it as active and I cannot "hang up" the call even through it is no longer connected.

What's the deal there. Can that cause connection issues? All my most recent calls are spotty and I know my wifi is fine.

Best answer by Mary-Community_Moderator

Have you tried to uninstall/reinstall your app?

3 replies

Mary-Community_Moderator
Community Manager
Community Manager
February 1, 2022

Have you tried to uninstall/reinstall your app?

Mary-Community_Moderator
Community Manager
Community Manager
February 2, 2022

@Phil Dimotsis , is your issue resolved?

phil-5The First StepAuthor
The First Step
February 2, 2022

I think? It happens periodically, and only our IT guy updates the widgets in Salesforce, so I guess it will work itself out. THanks!