Problem Signing into RingCentral Salesforce Integration

Forum|Forum|8 years ago
January 8, 2018
5 replies
515 views

Users are not able to sign into RingCentral through the Salesforce app upon selecting "Sing In", is there a current issue with this integration?

salesforce

S

saadet.swift

The First Step

Hi Tyrone,

Are they receiving an error message? Do you have a screen shot you can share?

T

tyrone-staggers

Author

The First Step

There wasn't an error message just when the user selects sign in, the button is clickable but it doesn't seem to be functioning because it doesn't change to another screen it remains at sign in.

J

jitender-kumar

Participating Frequently

Hello Tyrone,
Can you please check if the problem is resolved for you ?

K

kaluzynski

The First Step

I'm having this behavior as of today. I've downloaded the app on a sandbox account, I'm not sure where to look next seeing as I should have the very latest version of the app.

Is there any place I can look in settings to try and solve this? Thanks!

M

missy-oclon

New Participant

I currently have this issue with 2 of my users. I am on the latest version 6.3.0. The users are trying to login the dialer in SF and it is just spinning, there is no error message.

Sign up

Login with SSO

Login to the community

Login with SSO