SalesForce Rincentral App Slow

Yes we are.  I've been working with Ross Recoter at RingCentral support.  My case number is 09194937.  I've had three or four phone calls with them at this point where I'm asked to reproduce the problem and then collect logs.  Although, nothing has yet to come of it.  With that being said, I narrowed it down to a problem between the Salesforce Call Adapter and the RC Phone desktop application.  If I change the Salesforce Call Adapter to utilize a Polycom Deskphone to initiate the call, there is no delay.  If I tell the Salesforce cal Adapter to utilize the RC Phone app to initiate the call, there is a consistent 7 second delay between clicking the number in Salesforce and the RC Phone app initiating the call.

Thank you so much Shaun for the details of the case. Yes, the root cause for the slowness is in the area of initializing and handoff of the call control to SoftPhone and we are working with the appropriate teams to investigate further on this issue. Using the desk phone is a good workaround until the issue if fixed.

Hi! We had this fixed in 6.4. Please also update or reinstall your softphone. Let us know if this delay still happens. Thanks for your feedbacks!