📱 Community Recap: "Meet Customers Where They Are: Business SMS"

Missed our live RingEX customer webinar on July 29, 2026? We’ve got you covered!

In today’s fast-paced digital landscape, phone calls frequently go to voicemail and emails get buried. Business SMS bridges that gap—boasting an average 98% open rate (7x higher engagement than email) with customers responding in minutes.

During the session, our hosts explored how RingCentral Business SMS enables organizations to reach more customers, accelerate response times, and drive stronger engagement right from their existing business numbers.

🔑 Key Highlights & Topics Covered

• Maximizing RingEX ROI: Learn why Business SMS is one of the fastest ROI wins available extending your existing RingEX plan without requiring new software or vendors.
• AI & Workflow Automation: How automated SMS reminders cut down no-shows without staff lifting a finger. Plus, learn how to build simple, high-impact automations like out-of-office replies, after-hours messaging, and keyword auto-responses.
• Shared SMS Inbox Demo: An inside look at managing SMS as a "team sport" across call queues, using AI writing assistance, templates, and built-in consent/compliance management (e.g., automated opt-outs).
• AI Receptionist for SMS: A look at extending 24/7 Agentic AI to automatically answer routine text inquiries, book appointments, and hand off complex conversations to live agents.

🎥 Watch the Full Recording

Looking to catch the full live product demo by Eric Kenney, the customer success insights from Madison Hall? Click here to get the full reply!
 

💬 Community Discussion

Are you currently using Business SMS or the Shared Inbox feature? What automated SMS workflows have made the biggest difference for your team? Share your thoughts or ask questions in the comments below!