Missed Our “RingEX Unlocked" May 28, 2026 Webinar? Watch the Replay, Unlock New Features, and Stay-Up-To Date with the latest in RingEX!

Chris
Q: Where can the new inbound text feature be found in AI Receptionist?
A:  To use SMS with AIR, enable the SMS skill in the AIR portal and then assign the AI Receptionist to a shared inbox. If you want to add AIR to an SMS booster call queue, go to the queue settings > SMS Inbox Settings > then add an AI Receptionist. 

Please note this feature is still in Controlled Availability and may not be available to everyone yet. If you’d like to get more information on early access, contact your account team!

Carolyn
Q: my RingEx app does not have the option to "Switch call to this device" when I am on a paired deskphone. how can i turn on this feature?

A: When your desk phone is paired with your app, it’s not an 'either/or' situation—both devices share the call concurrently.

If you want to fly solo on the app for your next call, here’s what you can do:

1. Unpair first: Disconnect the desk phone before jumping on the call.
2. The quick mute trick: Just hit mute on your desk phone and start using your app as usual."

Timothy

Q: How do I prove implied consent via voice call to text if we do not record our calls?
A: This support article will give examples on how to receive consent

Anonymous

Q: Any plans to give us more insight into calls that are blocked by carriers?

A: Visit our support site to learn more about resolving outbound calls tagged as Robocall.

Brian
Q: Is the Remote Desktop Control available with all licenses?
A: Yes, anyone with access to Video Meetings can do this. Learn more about Remote Desktop Control in RingCentral Video HERE.

Brad

Q: Will admins finally have access to user call AI notes?
A: This is not yet on our Roadmap but you can vote on the idea in our Ideas Portal

Timothy

Q: How am I allowed to send a user an SMS message if I don't have their consent to send them a text in the first place?

A: Consent is managed after first contact. Learn more about SMS consent requirements and example.