Missed Our "What's New in RingEX" July 24, 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

Jocelyn 

Q: How can I have multiple members in a text line?

A: This is not currently available, but is tentatively planned for beta in Q3 2025.

Daisy 

Q: I work for a healthcare clinic that specializes in retina care. I have some patients calling who are blind and would like the option to select menu options in an IVR by speech. How do I turn this feature on if available?

A: IVR does not have a speech recognition function. Our AI Receptionist (AIR) does use natural language to answer questions and route calls. Please reach out to your sales representative for more information.

Scott 

Q: The AI note taking tool is not approved by my compliance team from our Broker dealer. We have tried working through our sales contact to make sure this is resolved, but our back office is saying nothing has been approved yet. How can we get in contact with someone from RingCentral compliance to speak with our broker deal to get this matter resolved.

A: For this concern, it would be best to contact your account team for checking.

Chanae 

Q: Does the RingEx language feature act similar to telephonic language interpreting services? Our organization's frontline workers need to be able to assist non-English speakers. It is not just limited to Spanish.

A: The current translation capability applies to the transcript and closed captions on RingVideo meetings, but the participants can be from inside or outside your organization. Translations for AI Assistant on RingEX messages is tentatively planned for Q3 2025 with SMS coming soon. Roadmap plans for phone call translation is not yet available.

Jessica 

Q: does the api enhancement include meetings at a company level? Right now you can only get per user meeting information with a user specific token

A: The API enhancement refers to RingSense inputs from voice calls, video meetings, and RingCX voice calls. For API details for our core RingVideo meetings, please access our Developer Site.

Lily 

Q: How much does API Subscription cost?

A: The API referenced on this webinar is specific to our RingSense AI product, and access is included with your RingSense subscription. For our core RingEX API, it is also included in your RingEX license and you can find more information on our Developer Site.

Rose 

Q: in the analytics, can we track which que a patient leaves a voicemail?

A: In Business Analytics within the Queues Dashboard you can click on individual queues and get a breakdown of individual calls and if the caller left a voicemail

Jackie 

Q: Some of our team members have already updated or transitioned to the new RC but one of us didn't received the update or new RC. Where can I find the link so she can update her RC and maximize the new features. Thanks in advance!

A: You can find the MSI file on our support site.

Gregory 

Q:How to set up fax numbers on ring central. like use two numbers as fax only

A: You can learn more about setting up fax-only extensions here.

Sean 

Q: Can I be added to the RingCX monthly webinar invite list?

A:  All Webinars will be posted in the Community here: https://community.ringcentral.com/events?tab=upcoming