Did you miss our recent webinar on Customer Engagement Bundle last April 30, 2026? Don’t worry—we’ve got you covered. We took a deep dive into how businesses can move away from “disconnected tools” and toward a unified system that handles every call and text as a team.
What we talked about:
- The Cost of the "Unresponsive Loop": We discussed the heavy financial impact of missed calls, noting that it costs 5-25x more to acquire a new customer than to keep an existing one happy.
- Key Capabilities of the Bundle:
- Call Queues Booster: Features like “Call Back from Queue” and “Wait time announcements” help reduce hangups and set better expectations for callers.
- Business SMS Booster: A shared inbox for team-managed SMS, reusable templates for faster replies, and built-in compliance tools to manage opt-ins and opt-outs automatically.
- Live Reports: Real-time dashboards that give managers instant visibility into active call and agent status, allowing for immediate staffing adjustments.
- New Innovations: We introduced the AI Receptionist’s new ability to answer text messages and book appointments, as well as the new CEB integration for Microsoft Teams, which transforms Teams into an informal contact center.
Watch the session:
The full recording of this session is now available for you to watch at your convenience. Whether you’re looking to reduce missed opportunities or simply want to see the new AI features in action, this recording is a must-watch.
- Recording: Empower your business with RingCentral Customer Engagement Bundle - April 30, 2026
- Presentation deck: RingCentral Community: Empower your business with RingCentral Customer Engagement Bundle - April 30, 2026 - Google Slides
Helpful Resources:
Would you like to know more about the features and how they work? Here are some resources that will help you understand these features: