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The First Step
francisca-sophieThe First Step
The First Step
Jun 25, 2019 2:25 PM UTC
Question

Anyone having issues with sound?

A few team members in our queue are reporting issues even after restarting/quitting the desktop app

2 replies

margaret-fuquea
New Participant
Jun 25, 2019 4:06 PM UTC
What kind of issues?  Some of my users were reporting poor call quality.  Inability to hear, dropping sound, crackling on line.  We ended up having to up our bandwidth.  We doubled it, as a matter of fact and all those problems went away.
The First Step
francisca-sophieThe First StepAuthor
The First Step
Jun 25, 2019 4:07 PM UTC
Thanks for the tip. I will share with out IT team as well. 

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