audio not working in playback

12 replies
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When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?

call recording

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sparx-systems-north-america-technical-support

Author

The First Step

Overview tab

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saadet.swift

The First Step

Hey there! Where are you viewing these messages? In the Overview Tab? The Call Log?

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saadet.swift

The First Step

Thanks! Which extension is this on? I can log into it and see if I can replicate it

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sparx-systems-north-america-technical-support

Author

The First Step

Ext 2

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saadet.swift

The First Step

So I'm on the same version of Firefox and I logged into Ext 2 and was able to listen to the exact message without issue. Have you tried clearing Cache and Cookies?

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sparx-systems-north-america-technical-support

Author

The First Step

cleared cache but not cookies...try not to clear my cookies if possible...

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saadet.swift

The First Step

That could be what's causing the issue...like I said, I had no issues. Have you tried a different browser?

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sparx-systems-north-america-technical-support

Author