Call log access

Hello @Jan Bilton, apologies! What browser are you using to access your web portal? Is it chrome? If yes, please clear the cache and cookies of it, and try accessing the web portal again. Thank you!

We are having the same situation in which inbound calls, outbound calls, etc. are showing "0" when we have users making calls. I had one user clear her cache and history, which did not resolve the issue. Any other troubleshooting steps we should take.

Hello @Sean Cox! We just received a report regarding live reports. We do apologize for this inconvenience.

"A portion of RingCentral customers may experience incorrect data when accessing live reports.

Impact Started: 2020-11-05 09:13:00"

Parent case: 11702019

Please create a case HERE. Thanks!

I Apologize @Jenn-Community_Moderator for the delayed response. This is no longer an issue and was resolved on the day of posting the community response. Thank you for commenting on my post.