Call Log Feedback

Things are getting more screwed up as time goes. I just tried searching a phone number to see how often they've called. It's all hosed up now. You have to delete all hyphens and parenthesis, omit the country code, then the search works. Way to keep messing things up. What's the reason for all these changes? It just doesn't make sense. 

Everyone is complaining... This is the first time someone from RC said that a "new" rollout will happen on the 26th.  Let's pray that it won't be messed up...

::Bows Head::

"Dear God, who art in Heaven.... Please give the Ring Central employees basic common sense to take care of things and bring it back to the way it was, without any errors, without any fluff... Amen!"

Just a heads up on continuing feedback... We are now able to resize fields on the call log allowing us to adjust to see full names on extensions.  We are also able to copy incoming phone numbers.  However... There seems to be a slight lag on incoming calls where phone rings before call data is registered.  This can vary from just 5 seconds to as much as 30 seconds before catching up.  Also, when listening to a call record, you cannot leave the browser.  If you leave the browser recording stops playing and you have to start it over again.  Also, when you do a number search you cannot copy the whole number and paste it for records.  You can only do a partial right now to get search results.  I think you are aware of this one.

Not to sound like a broken record but all you guys really needed to do was roll back the old version.  It seems as though you keep trying to correct something that wasnt broken. I appreciate the attempts to correct and as a customer Im not going anywhere else... Yet.  The system is functional and suits our needs but its just frustrating as something was fixed that really wasnt broken.   Sometimes it makes sense to scrap a project that isnt working and go back to a working model than to keep dumping money into something that isnt right.   "OBAMACARE WEBSITE" comes to mind as an example however they wasted tax payer dollars.  You guys are a private company.  Dont know the thought process behind all this but I cant imagine who made the pitch on making changes.  Does that person even have a job anylonger?? LOL.  Just trying to make light of the situation.

Again, just giving an update to what Im experiencing now. 

I agree with the above.  I see that you can create a custom range now -- many thanks.  But I had to figure it out by trial and error.  Are there any plans to bring back the custom range button?

Many thanks

I never worked with the old call log, but I need some improvements in the current logs for sure.
1. I need to be able to sort on international calls only
2. I need to see which calling region each call is made to
3. I need to be able to track where I am at with my purchased monthly minutes because I keep getting billed even if I have not reached the maximum number of minutes. I added this over in billing as an idea, because I need all this to validate billing each month. Billing is incorrect each month!

Also will add that the date range option needs some help.  You cannot type in a date range, and it's not obvious that to do a custom date range you need to click on the starting date and then shift-click on the ending date.

Hey Everyone,

I wanted to let you know that we hear you and our Product Team is aware of the pain points that you have mentioned on this thread. They are working very hard towards making the Call Logs better in many ways. When I learn more about updates coming along I will post on this thread! :)