Call queue calls showing as missed when another member of the call queue answered the call

(typing for the second time as the first tried logging me in again then lost the content).

This is a major problem for us and a fundamental design flaw in any real world application.

We have a team of 6 on main reception, 1 member answers leaving 5 members with missed calls on their phones (T57W). This leads to considerable confusion, extra workload and inevitable duplication with our customers. I cannot understand why design in this way.

If it is not sorted quickly we are likely to have to cancel our contract, which is a huge shame as the system in general is excellent.

It would be nice if the call log said, "missed call, other agent answered". It would be nice to see the agent’s name that answer the call, but I don't want to push my luck.

Unfortunately another highly voted for feature request that still is not fixed, bumping this as a reminder to please keep voting for this to be addressed here:- https://ideas.ringcentral.com/ideas/DPW-I-5

It has now been over a couple years since this was brought up, and still no movement from your product enhancement team. 350 upvotes, 20 merged ideas, and a slew of comments pleading for updates and timeline when this can be expected. What is going on??

Has this been fixed now, incidentally just found this thread when looking for something else prior to completing a migration over to RingCentral and this is going to be a huge problem for us. It's quite literally baffling that it is being considered a missed call in a queue even if someone else answers it...

Agreed, haven't see a fix for this, is this looking to be fixed?

Any movement on this?

​@CharlesB.SCR 
yes, now it is showing “Call Answered Elsewhere” instead of Missed call.
See relevant article:

https://support.ringcentral.com/article-v2/RingEX-Call-Answered-Elsewhere-status.html?brand=RingCentral&product=RingEX&language=en_US

Looks like this only fixed it for softphone? Im still experiencing this on “supported” handsets