Call queue calls showing as missed when another member of the call queue answered the call

Forum|Forum|5 years ago
December 2, 2020
21 replies
6859 views

Hi, we have set up a call queue with several agents. Even if an agent answers a call, the other agents in the queue show the same call as missed. Is there a setting that can be activated so all of the call queue agents show the call as answered?

call queues

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J

jameswatson

New Participant

I’m not getting “Answered Elsewhere”, I’m getting “Missed call” every time.

I thought this had been fixed, but on my desktop app > Phone > Calls it just shows “Missed call” every time a queued call goes to another user.

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