Skip to main content
The First Step
January 26, 2021
Question

Call Queue Query

  • January 26, 2021
  • 2 replies
  • 1244 views

I have a RC Call Queue Query. Are you able to tell me the difference between Member Status and Queue Status?

1611701664769.jpeg


Each morning the queue manager would login and enable the queue status for those onsite and taking calls. I thought that the agents could toggle this themselves using the “Accept call queue calls” option?

1611701735537.jpeg


When they do toggle this option off it then updates the portal and turns off member status off. Is that correct?


1611701702777.jpeg

The call queue manager wants the agents to be able to log in and out of the queue themselves, instead of her doing it each morning.


Thanks

    2 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    January 27, 2021

    Hello Paul,


    That's correct. The status of the member will be unavailable when they turn off " Do not accept call queue calls".

    The First Step
    January 27, 2021

    Thanks Mary,

    You would think that the toggle for queue status will be off when you turn off " Do not accept call queue calls".


    Then what is the difference between Member Status and Queue Status?