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New Participant
March 5, 2019
Question

Caller Contact info is not being saved

  • March 5, 2019
  • 2 replies
  • 479 views

Caller Contact info is not being saved.


When I open the Call log on website and click on "Add Contact" for a call- the box opens to enter the information, but it does not save it anymore when I click save.


US

Chrome

PC



2 replies

The First Step
March 6, 2019
Hey CONFIDENTIAL, I followed up with our Product Team about this and it's a known issue that they are working on getting fixed. You can open a case with Support and include JIRA RC-57986 in your notes. This way you will get an email when the issue is resolved. I will also post an update here when more information becomes available

The First Step
July 30, 2020
Hey CONFIDENTIAL, do you receive any type of error message? Could you show me an example of a contact that you're trying to save? I can make this thread private in order to protect any information :)