Can't access other conference line providers using RC desktop app

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Desktop app doesn't work dialing other conference call providers. We can call conference # but can't get the access code to be accepted. What's going on?

ringcentral app

J

Jessica H.

Community Manager

Hey Bill,

I see you have a case escalated to support. It looks like this is a known issue that has been flagged as critical and is being actively researched. Please continue working with support :)

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