The First Step

Question

Cell phone calls dropped when getting a call on RC app

17 replies
2788 views

Starting yesterday my users will have their cell phone call dropped if they get a call through the RC app. I opened a case with them, but I can't imagine this is isolated just to my users. My current case number is 09661024. I know one user has an iPhone, not sure about the other. If the user is on an RC call and a call comes into the cell phone, the call isn't dropped. If she is on an RC call and another call comes in, she says the first RC call is dropped, but the tech support guy said the call wasn't. I believe the system just didn't think the call was dropped.

ringcentral app

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D

dan-lukes

New Participant

Having the same issue - deleted RC Phone to see if that will work

P

phil-gustin

New Participant

Still happening on 13.3

S

sebastian-corriere

Participating Frequently

Its happening to me too. I had to delete my RingCentral application. Im about to ask for 3 months refund.

J

Jessica H.

Community Manager

If you're still experiencing this, please open a case with support:

S

sebastian-corriere

Participating Frequently

I've completed deleted the RingCentral app from my phone. I no longer am having issues. Happy New Year.

C

christin-coles

New Participant

I with that RC would reply with a fix.

G

grady-craig

New Participant

This is a 6-month old thread -- tens of thousands of calls have probably dropped due to this issue among RC users and myself (as this occurs to my phone 5+ times daily). When the call is dropped, you can't even call back the number that was incoming because it doesn't appear -- so you just have to pray they call again. Where is the solution! This is hurting my business!

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