Chat export

Bumping this thread. I need to export a few chats and can't figure out how to make it readable or easily useable by my folks. I want it to be in normal text so we can search add the chat content to a knowledge folder that we can search for info. I also want to have the entire chat, not just 180 days, is that possible, especially for legal compliance?

Hello! This feature is currently not available. There's a similar feature request posted that you can vote on, but feel free to submit a new idea if you have more details.

https://ideas.ringcentral.com/ideas/CUSTCOM-I-3624

Thanks! So, can you help me understand what the export feature would be used for? If I export chats (glip chats) is there any way for me to view the content? How do I convert it? Like if we needed to produce the chats for a legal case, how would I get them out? Is there a way to "read" the JSON files so I can see what the messages in chat said?

Here's a KB article for you to understand better on how it works.
https://support.ringcentral.com/app/admin/desktop-web/requesting-message-data-exports-ringcentral-app.html

Thanks! Yes, I read that article before trying to export. But when I export I get JSON files. Is there a recommended way for me to view these in a manner my users can actually read?

I will have to verify this. I'll get back to you once I have an answer.

Hmm, ok, I'll open a ticket. Thanks.

We had the same issue - where managers wanted to see various chats - and we got the same answers from RC.

We ended up using the add-on of RingClone.- quite easy to set up, and It takes all the json files - and I mean ALL - phone, text, glip, fax and presents it with an easy to use search panel.

We are also using it to archive to a encrypted and immutable Wasabi S3 storage bucket (for forensic purposes) so there's no loss of data after the RC BS 'we can't save anything over 6 months...' cutoff.

They can also load your indexes back for the six months. :) They're quite helpful.

Hope that helps.

Thanks for the recommendation, @Joe Cache! Glad to have you!

@Joe Cache thank you! I will check out this tool, I've not heard of it. On the 6 months... does that mean all my chats older than six months are lost to me -- I can't export them? Yikes. That's not fun for corporate records or compliance. Or does this tool grab it all? I've been tempted to copy/paste out of the chats, but that will be painful. I'm still a little confused by Ring exporting stuff to a format that RIng can't tell me how to read, but, that's another thread I guess.