Chat export

Are there non-Ring partners that could go back further?

Thanks again. I just signed up and turned it on, but can't figure out how to get old glip chats out of it. Also seems tied to users vs our public group chats which is what I need to grab. Will contact them and see if it can do this!

Well, I have the official answer from Ring tech support on my ticket. Basically, they export into a format that isn't readable. He did say something about converting JSON to comma delimited as an option but no details, so i'll start googling. :-)

"Please be advised that we don't have any tool to check for the json files downloaded on the compliance exports request."

They replied to my request for the websites they mentioned...

This is an email update regarding the ticket, here are the two websites:

https://data.page/json/csv

https://conversiontools.io/convert/json-to-csv

This is an extra mile for us to provide the website. Thank you.

Responses from RC support staff like this one are *exactly* why we are no longer in need of their services.  Premium pricing for subpar and, frankly, rude “support”.

Feature requests that never materialize.  Lip service from support reps.  Jacking up the cost per line just because they think they have an iron grip on you as a customer.

Bye!

I can’t believe its been 2 plus years since this issue was first brought to light, and Ring Central hasn’t done anything to help their customers with making sense of the JSON files. Oh wait, I can believe it. Typical par for the course with Ring Central. Implement a feature to check a box, and call it good even if it doesn’t work in an expected way.