Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

still ongoing.

<satire> i guess Ring Central earns more money by getting bribery by Mobile Phone companies for destroying the wish for business phone telephon systems </satire>

These two are precisely the two problems I am experiencing right now. I believe there is supposed to be an “answered elsewhere” status rather than missed, but it’s not functioning for our team. I submitted a case for that one this morning. The lack of a proper ignore is frustrating and based on this 4 year long conversation and the countless others linked by users here, has no resolution or fix in sight. 

linking this so people can vote on it.
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a
 

​@Problem Solver Thanks you for linking this. I have added my vote as Critical.

Other users, if this is important to you please upvote it here: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a

There is a 4 year old reply from a user, ​@Sebastian2044792020,

to this ticket posted 5 years ago(!!!) that links to tickets from 2015, 2016, and 2018, but those tickets are so old that RingCentral has just purged them without addressing them. PLEASE will someone at RingCentral address this issue. You can say it is a “feature not a bug” all you want, but clearly, your customers don’t want to have call queue calls bombard them after hitting “Ignore.” Many of our users have uninstalled the RC desktop app, and don't even use it on their cell phones because of this issue.

Scott, I understand your frustration. 
Please do leave your feedback in the ideas portal so we can continue to track the votes associated with this concern. 
The Community team knows this is an important feature and we advocate for it with the product team regularly. 
 

As someone who works for a large Financial Institution who just migrated to RingCentral, this is beginning to be one our our team's largest complaints. Very frustrating to see this has been brought up for over 10 years with no viable solution to make everyone's work life easier. As the Admin for the phone system for our institution, my largest complaint is how RingCentral has tried "reinventing" the wheel on many of it's features (not just this one), instead of sticking with the tried and true features of legacy PBX phone systems. Please take a look at providing a fix for this. Even a simple checkbox on the Call Queue settings to choose what the "ignore" button does would be wonderful. I’ve voted on the Idea link that someone provided above. 

​@Mary-Community_Moderator ​@BeckyH Becky I have some respect for your replies, you are at least honest while replying.  Mary, shame on you as an individual, and shame on the company you represent.  This has been an overwhelming community issue for years that YOU CAN FIX.   You reply with ‘this is just how call queus work’, but that is just not the case.  There are plenty of other services that offer call queus that can allow a user to actually ignore a specific call instance one it is declined.  The user could be removed from the potential queu for that call once they have declined it until that customer calls in again.  You all have created an environment where I have to either constantly be listed as ‘not available’, or be inundated by constant ringing from the same call I am constantly declining if there is not another agent available to answer it.  Shame on you Mary for pedalling this garbage for this company instead of finding a solution.  My frustration is palpable, and apologies mean nothing.  You have a subpar product that our company willl be leaving.  DO NOT PURCHASE RING CENTRAL.  Awful product, and dishonest ineffective support that ignores and gaslights the community.  Pretty pitiful 

Hey, I’m going to ask you to be respectful to Mary. 
She isn’t the product manager of the feature and she’s doing her best to support customers in this space while having little authority over how the product is developed. We do our best to filter up your feedback to the product teams and work to be as transparent as we are able while offering workarounds if possible.

I understand you’re upset that the product doesn’t work the way you’d like, but that doesn’t mean that it is appropriate to blame our dedicated Community Moderator for something she can’t control.

I encourage you to leave your feedback in the Ideas Portal and speak to your account manager. 

Where was this setting at?