Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

This issue is still happening, I am experiencing it regularly and it is extremely problematic and frustrating. Is it still not being addressed 4+ years on from being reported?

OVER 4+ year old thread and Still NO Resolution!

I am about to switch back to AVAYA for this exact problem.

Can a tech please take 15min to write code for this issue and put this to rest?

Why is a company this big, ignoring the request from its customers?

As another person said, you can Easily write code to give a text bubble that allows us to become unavailable for the next 1min or 2etc. 

PLEASE HELP!!!!

Overall, the RC call queue system is poor. As a small business, there a thousands of unused features with RC, but they cannot get the basic call queue system correct.

1. Cannot ignore calls without it popping up 5 more times during a meeting
2. Cannot get the missed call status correct for call queue (it shows missed if another teammate answers the phone).

This is such an annoying issue. We have a large company across the country using this service with hundreds of lines. It’s unfortunate that RingCentral has no support for this issue and continues to ignore this request. May be time to switch to another service that is receptive to the plight of it’s users. 

HOW?! You can’t send Call Queue Callers to Voicemail. THAT’S THE PROBLEM. 

​@Mary-Community_Moderator AND this is why I can’t recommend RC to anyone - ‘you’ (empiracally) keep ignoring your CORE CODE - and that’s causing so many issues.

This thread is 4 (FOUR) years old at this point…

Jumping on the bandwagon here - our benefits team is finding this to be very disruptive as they’re trying to help the person they are already speaking to.  And, sending the call to voicemail is not a viable alternative.  Looking forward to an update ​@Mary-Community_Moderator. 

Very irritating problem that apparently hasnt been addressed in over 4 years. When I click IGNORE I feel like Im playing Whack-a-Mole

Yea, I just had our Operations group bring this up to me.  They want Simultaneous ringing, but as noted here it will just keep ringing them when they are on another call and hit Ignore.  If I set them to “longest idle” does that at least move to the next queue member?  It wouldn’t be a great solution since the call could come back to them eventually, but it would keep from interrupting them every 5 seconds.

We just moved to RC a few months ago and this just gives me another reason to regret switching over.  Unfortunately, we are stuck with it for 3 yrs as we bundled RC into our contract for other network services from the vendor.  Lesson learned.

This is extremely frustrating. I can’t believe they haven’t fixed this issue in over 5 years. I want to decline a call once and be done