Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

This is still an issue in 2023.... Also, the ringcentral app appears to ignore the do not disturb setting on iOS. Great to be driving with music on and have calls repeatedly interrupt things, repeatedly every 5 seconds after you hit ignore...

If we toggle "Accept Call Queue Calls" off in the app will it go straight to voicemail?

Hi Mary. Any updates on this?

I tried to read everything here but unless I missed something, this is still not fixed correct?

To properly control call flow, we often use call queues with only one member, yet that member pressing 'ignore' on an incoming call queue call does virtually nothing, despite how the queue is configured. What's the purpose of an ignore button if it does not do anything?

Any updates to this problem? OR, can the unavailable flag be increased to 1 minute when a user hits reject call.

Can we get an update on this? You recommended "send callers to voicemails in the meantime." What is the process for doing that?

Is it possible to change the time I'm unavailable? I agree with everyone in this topic who finds this setting absolutely horrible.

I am an allstate agency owner who just switched from Avaya to Ring Central.  The issue with ignore in call queues is very disruptive.  Apparently this has been a knows issue for over 4 years.  My background was in technology.  It’s a simple dev fix.  When a call comes in to a queue a user who doesn’t want to answer it should be able to hit ignore and then it stops ringing the desktop.  Right now when you hit ignore it stops for a second or two and then just rings again.  extremely annoying and disruptive.  I cannot recommend other agents switch from Avaya to Ring Central until this is fixed.  Like I said, its a simple dev fix.  Thanks. 

Correct Sir!
This continues, and I’ve brought it up at every meeting we have with our new new new new account rep. - and it falls on deaf ears.  Every survey I say the thing - get back to making the core programming stable before adding all the fluff.  There are very few huge glaring bugs like this - but they still do not listen to the Super Admins that have to attend this system every day.

@Mary-Community_Moderator @BeckyH - Any chance of getting this issue in front of someone this year?!?

@Joe Cache @Kegan Hey!
You know I hear you - and I’m working to get more visibility and exposure from our Community members to our leadership. And I’ll add you both to that list and add this topic to the list. 
Obviously, I’m just a lowly Community Manager 🙂 - but will do my best to keep this on the radar, as I know this could be a real game changer for Admins and their teams.