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April 3, 2020
Question

Default voicemail to forwarded user

  • April 3, 2020
  • 1 reply
  • 291 views

User1 is on vacation, I forward phone to User2. User2 doesn't answer, voicemail defaults back to User1. How can I default to User2?

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    April 3, 2020
    Hello John,

    You will be needing to create a temporary custom rule on User1 extension until the time of his vacation. From there, you can also assign User 2 to receive voicemails.

    Click the link below and go to "How can Administrators create a custom rule based on called number"

    https://support.ringcentral.com/s/article/How-to-set-a-rule-based-on-a-called-number?language=en_US