Desktop App: not refreshing

2 replies
835 views

The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that manually. Not a very good customer experience.

ringcentral app

K

kim

Employee

Stuart - what is not updating? Faxes? Test/SMS? Voicemails?

The last user we had report this issue just needed to have some Network Configurations updated on their router to resolve the issue.

S

sqstultz

The First Step

I'm using the RC Phone app on Windows 10. App version is 19.4.0, and it has stopped refreshing the SMS list, even after logging out and logging back in. Rebooting the PC hasn't helped. And I see no way to manually refresh SMS.

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