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The First Step
martinez12The First Step
The First Step
Jul 14, 2017 5:36 PM UTC
Question

Dial by Name Directory Sequence

Does anyone know of a way to have the dial by name directory in reverse order so that my boss' name can be read before his son's?

5 replies

The First Step
martinez12The First StepAuthor
The First Step
Jul 14, 2017 5:39 PM UTC
Hi. I appreciate your fast response. That would still put him last...his one son is Michael, and he is Mike.
The First Step
rob.benn-frenetteThe First Step
The First Step
Jul 14, 2017 5:40 PM UTC
Unfortunately, those are the only two options currently that RingCentral offers. 
The First Step
nicThe First Step
The First Step
Apr 17, 2019 4:12 PM UTC
This doesnt seem to be done in alphabetical order. I have four Ashley's. if you have four people with the same first name. What does the system then use for sequence
The First Step
nicThe First Step
The First Step
Apr 22, 2019 2:33 PM UTC
That is incorrect. There are four Ashleys. The sort order when you call in and listen . Ashley # 1 - ext starts with 19, Ashley#2 = Ext starts with 44, Ashley # 3 - Ext starts with 42 and Ashley #4 - ext starts with 17
The First Step
rob.benn-frenetteThe First Step
The First Step
Jul 30, 2020 3:08 AM UTC
You can change the order to be First Name vs Last Name
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