Downloadable report of User Settings like number of Rings for the user or AI Assistant disabled

Question

How would I get a downloadable report of all individual user settings in a RingEX Standard environment? Preferable I would love an Excel report or some other database/report where I could search or query the database for things like:

Number of Rings per user for desktop app and mobile app
List of all users where AI Assistant is enabled
I can get a user report but it doesn’t show the above statistics for the user.
Kinda looking for a flat file or Excel file of user settings from user hours all the way down to AI Assistant setting.
Would that be something that I would have to speak to someone on a developer level or is there a Ring Central API that can pull from the Ring Central User database?

PhongVu · Accepted Answer

To get the user ringing settings, call this API with the appropriate stateId and check the value from the “RingGroupAction” type from the response

GET /restapi/v2/accounts/~/extensions/~/comm-handling/voice/state-rules/work-hours  

// Sample response

{
    "type": "RingGroupAction",
    "enabled": true,
    "targets": [
      {
        "type": "AllDesktopRingTarget",
        "name": "My desktop"
      }
    ],
    "duration": 30
  },
  {
    "type": "RingGroupAction",
    "enabled": true,
    "targets": [
      {
        "type": "AllMobileRingTarget",
        "name": "My mobile apps"
      }
    ],
    "duration": 30
}

The type “AllDesktopRingTarget” is for RC desktop app

The type “AllMobileRingTarget” is for RC mobile app

Each ring is 5 secs. Thus, if the duration is 30, it means that the ring setting is 6 rings

For the AI Assistant settings, unfortunately, this is a new feature, currently there is no API to read the settings at the moment.

Mary-Community_Moderator · Answer

Unfortunately, the standard "User Report" in the RingCentral Admin Portal is designed for basic identity management and doesn't "see" deep into individual call-handling settings or specific AI toggles.

@PhongVu, any insights on this or specific API endpoints that would help him pull a comprehensive report on ring counts and AI Assistant settings? 🙂

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