We would like to set up certain physical IP phones with dual handsets so that a doctor and patient can converse with a remote language interpreter. We were able to do this by putting a splitter on the handset jack with our legacy phones, but when we use existing or bought-new-to-test RJ9/10/22-type splitters on our Yealink phones we’re noticing that the far, interpreter, end can barely hear either the doctor or patient. We do have a number of other solutions available - specialized hardware from our interpreter services vendor, and iPads configured to video chat with the interpreter service. In many locations, the use of the iPads or a speakerphone are not appropriate due to the need to protect patient medical privacy. In certain locations, the physicians prefer a standard IP phone over the vendor’s.
Has anyone out there ni the community had to do this? What type of RingCentral-supported IP phone did you use, and how did you split the handset?
Thank you for any feedback!