Glip helper tool prompt

14 replies
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Many (not all) users were prompted again for admin credentials to install a helper tool today. This is a repeat of what happened the last time the desktop app version was updated.

Last time I spoke with a Glip product head but was essentially told "that shouldn't happen," with no explanation of what this is, how it's triggered, or why some users are prompted while others are silently updated.

Please explain?

ringcentral app

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J

jim-wilhelmsen

The First Step

Today, I moved the RingCentral app out of /Applications and into user/username/Applications. The helper prompt does not come up. Not sure if there is something missing by doing this, but that app seems to be working and there is no prompt. We only really use the app for Glip, so I don't know if this would impact one of the other features or not.

M

michael-kay

New Participant

We have done all of these suggestions (and more) and had multiple cases opened and it's made no difference so far. Pretty frustrating.

R

ross-matsuda

New Participant

Poking this old thread with a new workaround:
Delete the following file post-installation - doing this removes the URL reference RC.app would use to check for software updates, halting auto-updates for the moment. Tested in 20.2.30

"/Applications/RingCentral.app/Contents/Resources/app-update.yml"

Inelegant and I can't vouch for how long it will work, but I've had success adding rm $thatFileName to my installer script. Please post results here, whether this worked for you or no so I can update this if needed.

D

davidg

New Participant

I along with at least one other team member is having this issue with "trying to add a new helper tool" prompt but the prompt will not go away no matter what PW we use. Can anyone help me figure out what's to do. This is a big problem when giving a presentation or using other app. the only work around I found is to "quit" the RingCentral app. Thank you

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