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The First Step
Jun 20, 2022 7:12 PM UTC
Question

Help with Audio while connecting

Hello! We are using the "audio while connecting" feature and have a 10s message we would like to play prior to connecting, but it cuts off when the agent answers. How would we add this to play the entire message? Thanks!!!

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Jun 20, 2022 7:44 PM UTC

    Hello @Jeff Kamin, it is normal behavior because while playing the message, it already rings the receiver of the call.