How do I disable the recording that comes on "Queue call press 1 to accept"?

Forum|Forum|1 year ago
July 31, 2025
11 replies
2431 views

When I answer the phone, it now has a recording that prompts me to press 1 to answer. How do I disable this?

call queues

Best answer by Kellyf02

I was able to resolve this issue with Tech. I selected Call Queue Calls and changed to Personal and mobile only. Thank you for your assistance!

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Mary-Community_Moderator

Community Manager

Hello, had this same issue and thought I would add more details here for anybody looking in the future, after I too contacted support to get this dealt with.

In RC app (or web) go to phone settings → Incoming Call Information → Play Announcement heading, and change Call queue calls option to personal and mobile only.

This will stop you from having to press 1 to accept the call as long as you are using RC app.

This is so helpful, @AspireJosh. Thank you! 🙏

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