How do I disable the recording that comes on "Queue call press 1 to accept"?

Hi ​@Kellyf02,

Disabling the "Ask me if I want to answer" prompt is a specific part of the Call Screening feature that many users prefer to turn off. This allows you to still have callers announce themselves, but removes the step of having to press '1' to accept the call.

Here is a thorough, step-by-step instruction on how to disable this setting, covering both administrator and individual user access.

How to Disable the "Ask me if I want to answer" Prompt

This setting is found in your Incoming Call Rules within the RingCentral online portal.

For Administrators (to disable for a user):

1. Log in to the RingCentral Admin Portal at https://service.ringcentral.com/ with your administrator credentials.

2. Navigate to the Users section and select User List > Users with Extensions.

3. Select the specific user you need to change this setting for.

4. From the user's details page, click on the Phone tab.

5. On the left-hand menu, select Incoming Call Rules.

6. On the Incoming Call Rules page, look for the section titled "Screen Callers."

7. Within this section, you will see a toggle switch labeled "Ask me if I want to answer before connecting the call."

8. Toggle this switch to the OFF position (gray).

9. Click Save at the bottom of the page to apply the changes.

For Individual Users (to disable for yourself):

1. Log in to your RingCentral online account at https://service.ringcentral.com/ with your user credentials.

2. Navigate to the Settings section.

3. Click on the Phone tab.

4. On the left-hand menu, select Incoming Call Rules.

5. On the Incoming Call Rules page, look for the section titled "Screen Callers."

6. Within this section, you will see a toggle switch labeled "Ask me if I want to answer before connecting the call."

7. Toggle this switch to the OFF position (gray).

8. Click Save at the bottom of the page to apply the changes.

Hope this helps, and don’t forget to mark my reply as the best answer! :)