Good morning,
I’m new to RingCentral and need help re-recording our main voicemail greeting. I’d also like to set up a separate greeting for after business hours. Could someone point me in the right direction?
+3Welcome to the RingCentral! Since you're looking to manage the main company greetings and handle after-hours calls, these official support articles provide step-by-step walkthroughs for both the Admin Portal and the Desktop app.
To change the greeting that callers hear when they first dial your main business number, refer to this guide. It covers how to record via your phone, your computer microphone, or by importing an audio file.
To ensure callers hear a different message when your business is closed, you first need to define your schedule and then apply a "Closed Hours" greeting.
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Managing Call Handling for Business and Closed Hours (Note: Follow the "After Hours" section within this article for the specific greeting steps.)
If you are trying to change your personal extension's voicemail rather than the main company line, use this article:
Quick Tip: When recording, most users find the "Phone" method easiest—RingCentral will call your physical phone, and you can record your greeting just like a traditional voicemail.
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