HUD in the Ring Central App (GLIP)

Yes - This is not "getting out of your lane," this is retaining a feature that is a key feature users have relied on for years. How is removing the HUD "staying in your lane?" Not killing features your users have depended on for years would be much worse of a move.

We went with Ring Central after seeing the HUD in the phone app because we needed that functionality. After implementation, we discovered call parking is a terrible experience for our receptionists. We wanted to use individual park lines on phones and got it all set up and then realized that on the HUD, PRIOR to having a call come in, a receptionist can filter/search for a user and see the user and their park line like this:

John Doe

Park John Doe

However, if they are ON A CALL and click the park line, all they get is a single file list of all employees and park locations which they have to scroll through without the ability to search/filter. That's insane and unworkable when we have 90 employees and 90 park slots. Please tell me the new version of the software HUD will have the ability to quickly filter for a name to select. We're really hating RC right now.

Losing HUD is the worst decision you could make, RC. It made your program useful, and now it is soooo much less useful. I am considering other vendors, because any company that would remove the best part of a program without asking their clients does not deserve my business.

If the feature will be available in quarter 2....... Why am I being nagged that it will stop working sometime in 05/2021? Why am I told NOW is the time to switch (to a half-baked program)

How the heck can I tell who is on the phone and make a decision to transfer the call to a "LIVE" agent? (with this DEAD-AZ app)

It is so riddled with bugs, even when you first open it up, the display isn't sized right and have to fuss to find out it is something I will never need or use, but have to look at every time I open it.

Aside from that, it is TWICE the size as the RC Phone app and hogs half my monitor on small laptop screen. Worthless app. Please issue a "lite" version.

Also, cannot select multiple calls in the log to delete, like you can in the PERFECT "Legacy" RC PHONE app.

I am not sure who my account manager is any longer, feel free to reach out to me outside of this chat and let me know that you have contacted my account manager and let them know that we do not want a cutover date for the new program until the HUD is installed. Note that this is not your fault, but you are left answering angry users. Note2: the rollout of the app happens really fast, why can't the fix to the app happen just as fast? If updates can be created with huge holes and rolled out to the world, it seems fixing those holes should take little time and then rolled out to the world. Some foresight would be beneficial for future updates, actually contacting users to see what they use in an app before updating it. It seems there are a lot of people out here that would have said HUD was essential.

Hey Everyone, I have heard the Ringcentral Glip (classic) app is transitioning to Ringcentral Glip (not classic) in like a month. We use Ringcentral Phone and Ringcentral Glip, the users that like the HUD are using the RingCentral Phone. When i talked to our customer success manager, they made it sound like the only thing being phased out is Ringcentral Glip (classic), it sounded like RingCentral Phone is going to stay active for a while. But reading these messages, i am a bit concerned. Has anyone else heard differently?

Hi Everyone,

On April 9, 2021, you will no longer have access to the RingCentral Phone mobile app. Rest assured, you will still have access to the RingCentral phone desktop app for advanced calling features such as HUD. Product Team have also mentioned that HUD Beta on the new RingCentral app will be available this 04/12 . Hang tough on this! We will keep you updated.

Mary-Community-Moderator (Ms. Moderator?):

What version can we expect HUD to be back in? It is 4/15, I updated to 20.4.30 and I still do not see HUD. Perhaps it will be called something different or put somplace different, I don't want to miss it for those reasons. SO what version can we expect HUD back?

Thanks so much for sharing this, Mary!
To add to this - please note that this is for desktop only at this time.
Let us know how it goes and share your feedback here!