HUD in the Ring Central App (GLIP)

NOOOOOOOooooooooo. I just activated the HUD beta feature and went to look at the way it works. You have to SEARCH FOR EVERY CONTACT YOU WANT TO ADD!!! PLEASE CHANGE THAT. Let users just see a list of names and check a box for the ones they want to add. We have 100 employees and the RC platform doesn't communicate between the soft phones and our Yealink deskphones so our receptionists have to add TWO phones for each user to monitor status. Ugh.

It would also be REALLY nice if this wasn't a single column display. Let users make it 2, 3, or 4 columns to show name, status, and extension number. Nobody here cares if someone is on an inbound or outbound call, just that they're on a call. Make a small icon for users to hover on and put that info in a tooltip if someone really wants to see it, but let us squeeze the columns together in a more condensed format.

So, HUD is back, but it is not perfect. It is better than it was, though, but yes, we need improvements. I love that you can undock it, but a single column is crazy with our 80 users - so a grid would be ideal. I have not tried to add anyone but if you have to do it one by one, that would be terrible - so yes, that needs fixing.

Big picture, thank you for listening to us. Now lets get to work at making it better, because it COULD be much better, but thank you for what it is now. Even flawed, it is appreciated.

Correct me if I am wrong, but I feel like we have 2 completely different platforms. If I change my status in the old platform, only people using the old platform will see that status. Same with new - only new platform people will see it. This is a bit of a logistical nightmare, as most of our office is using the old version, and the new version is still not as good as the old version. My recommendation to the upgrade team is to fire all of the planners, because this community should not be the ones coming up with this stuff. Second, have a plan for transition in the future, this isn't an upgrade, it is a new product. As such, they do not communicate at all. give your clients the choice of which product to use, as a whole. Stress to your users that you can really only use one or the other, and should switch some time in 2021, before old product is cut off completely. In that time, old product will not change, but new product will be updated and improved upon. Then let us tell our staff when to update to the brand new and completely different product (I think we will be ready 10/1/2021)

I wasn't kidding, the people that planned this app change should be fired. All of the anger on this chat group could have never happened with a little communication. Ring Central has more people bad mouthing them today than they have in the past 5 years, all because of this poorly planned, poorly written, and poorly executed program change. Someone should pay for it. You know, besides us customers...

@peter-andersen Thanks for this. We understand you're frustrated and have connected with your account manager to follow up.

We are also noticing this issue. The presence status should be the same through all platforms!!!

I'm having difficulty because users are needing to add thew users they want to monitor to their HUD. it would be great, if as an admin, we could set teams or make sure team members have the contracts they need readily available. is this doable?