Incoming Calls ringing busy

We’re having the same issue, I think it must be an outage

Can anyone even contact support? This is unacceptable 

We are having the same issue. I also cannot call tech support from my cell phone to report the issue. 

tech support is not answering, after 20 mins their virtual assistant asked me to provide more details… ugh

Same here… Phones are not working for outgoing and incoming calls - Errrrrr

Phones not working. This is unacceptable as we are an emergency response company. I think ring Centeral is about to loose a lot of clientele. 

Nun of us on here could even get through to them, can you please inform them there are over 25 people on here that are trying to call them and they’re lines aren’t going through 

We’re all experiencing the same issues as well

Their website says that they acknowledge the outage and are working on it, but doesn’t really give an update.

Same issues inbound and outbound. This should be broadcast on their X.com channels.

This is so bad for business this needs to be exposed they literally canceled a maintenance scheduled for yesterday and this happens. Business literally just picked up too. 

you can check the Service status at this link https://status.ringcentral.com/

The Americas are experiencing service issues

Out in Texas as well...this is completely terrible. We are frozen solid down here in Houston and customer have busted pipes. We are crazy busy and now this happens. Can’t reach support either! 

We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our Operations team is actively working to resolve the issue as quickly as possible.

To stay updated on the status and progress of the resolution, we encourage you to visit https://status.ringcentral.com/.

We deeply appreciate your patience and understanding as we address this situation.

The irony in this message from https://status.ringcentral.com 

“RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.”

They should be broadcasting this system-wide outage on all channels. Forget about reaching customer care--they are down as well.

PIN a status or announcement in this support forum!

We switched to this system because outages were never heard of.  We have had this issue a couple of times now within the first year of service.  Not professional at all.  i thought this was the reason to have the app back up.  We can’t even switch over to our cell phones because the calls won’t come in through the app either.  This isn’t a cheap service!  We lose trust in our customers when we can’t be reliable!

We’re so sorry about the current outage. This is so rare and know that our internal teams are working to resolve this ASAP. 

Please stay tuned, as we will be posting a thread here in the Community to keep you all in the loop. 

This has happened to us as well a few times this year. Highly unacceptable as our contracted clients are highly irate. 

When will this thread be anticipated. One agent on the thread said 4 hours for an update another said 1 hour. What’s the real deal? 

Same here, people cannot reach us via phone and we cannot call anyone either

Hope they provide the root cause of the issue and what they will do to avoid in future. Phones down in the middle of the day unacceptable. A major safety issue for us.

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down. 

​@Atowing My understanding is that it is close to being resolved. 
I’ll be sure to update everyone on the post I just made regarding this outage. 
We understand all the issues this presents for your businesses and we take it very seriously. 
Please know how rare an occurrence this is. 
 

Very frustrating and I just recommended Ring Central to a colleague.