Incoming Calls ringing busy

This is so bad for business this needs to be exposed they literally canceled a maintenance scheduled for yesterday and this happens. Business literally just picked up too. 

you can check the Service status at this link https://status.ringcentral.com/

The Americas are experiencing service issues

Out in Texas as well...this is completely terrible. We are frozen solid down here in Houston and customer have busted pipes. We are crazy busy and now this happens. Can’t reach support either! 

We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our Operations team is actively working to resolve the issue as quickly as possible.

To stay updated on the status and progress of the resolution, we encourage you to visit https://status.ringcentral.com/.

We deeply appreciate your patience and understanding as we address this situation.

The irony in this message from https://status.ringcentral.com 

“RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.”

They should be broadcasting this system-wide outage on all channels. Forget about reaching customer care--they are down as well.

PIN a status or announcement in this support forum!

We switched to this system because outages were never heard of.  We have had this issue a couple of times now within the first year of service.  Not professional at all.  i thought this was the reason to have the app back up.  We can’t even switch over to our cell phones because the calls won’t come in through the app either.  This isn’t a cheap service!  We lose trust in our customers when we can’t be reliable!

We’re so sorry about the current outage. This is so rare and know that our internal teams are working to resolve this ASAP. 

Please stay tuned, as we will be posting a thread here in the Community to keep you all in the loop. 

This has happened to us as well a few times this year. Highly unacceptable as our contracted clients are highly irate. 

When will this thread be anticipated. One agent on the thread said 4 hours for an update another said 1 hour. What’s the real deal?