Incoming Calls ringing busy

Same here, people cannot reach us via phone and we cannot call anyone either

Hope they provide the root cause of the issue and what they will do to avoid in future. Phones down in the middle of the day unacceptable. A major safety issue for us.

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down. 

​@Atowing My understanding is that it is close to being resolved. 
I’ll be sure to update everyone on the post I just made regarding this outage. 
We understand all the issues this presents for your businesses and we take it very seriously. 
Please know how rare an occurrence this is. 
 

Very frustrating and I just recommended Ring Central to a colleague.

All my phone lines are down. I am trying to reach customer service but phone lines are busy. I am trying to reach my account manager so that I can make changes to my account but is missing from past 3-4 months. This company is hopeless and I am changing my services to another company. 

So I got a call that came through however not sure how as it went right out. Not sure what that was all about but did show some signs of hope guys 

I tried to dial myself and it showed the call cannot be completed at this time vs the busy dial tone so it does appear to be moving along with progress fingers crossed they have it back as soon as possible as we have a winter storm as well. 

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

This has been close to being resolved for 2 hours now.