The First Step

Question

Incoming Calls ringing busy

Forum|Forum|1 year ago
January 22, 2025
36 replies
1196 views

We are not able to receive any incoming calls. The phone number just rings busy.

Show previous replies

S

sara-3

The First Step

We sincerely apologize for the inconvenience caused by the current calling outage. Please know that our Operations team is actively working to resolve the issue as quickly as possible.

To stay updated on the status and progress of the resolution, we encourage you to visit https://status.ringcentral.com/.

We deeply appreciate your patience and understanding as we address this situation.

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down.

I was made aware to contact our account manager for further assistance. If you don’t know who that is, Ms. Becky & Ms. Mary were extremely helpful in getting that information. I am still working on this, I’ll give you guys an update on this experience as it goes.

A

Atowing

Participating Frequently

What’s the update? This has been going on for the past 4 hours now.

A

Atowing

Participating Frequently

@Atowing My understanding is that it is close to being resolved.
I’ll be sure to update everyone on the post I just made regarding this outage.
We understand all the issues this presents for your businesses and we take it very seriously.
Please know how rare an occurrence this is.

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

Who is my account manager?

Mary-Community_Moderator

Community Manager

@Atowing My understanding is that it is close to being resolved.
I’ll be sure to update everyone on the post I just made regarding this outage.
We understand all the issues this presents for your businesses and we take it very seriously.
Please know how rare an occurrence this is.

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

Who is my account manager?

Hi @dargue, I will send you a DM with your Account Manager’s contact details.

A

Atowing

Participating Frequently

@Atowing My understanding is that it is close to being resolved.
I’ll be sure to update everyone on the post I just made regarding this outage.
We understand all the issues this presents for your businesses and we take it very seriously.
Please know how rare an occurrence this is.

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

Who is my account manager?

Hi @dargue, I will send you a DM with your Account Manager’s contact details.

Who is my account manager this is now an outrage. There is no proper explanation on why this has happened quite frankly I don’t care. I need my account managers information immediately.

Mary-Community_Moderator

Community Manager

@Atowing My understanding is that it is close to being resolved.
I’ll be sure to update everyone on the post I just made regarding this outage.
We understand all the issues this presents for your businesses and we take it very seriously.
Please know how rare an occurrence this is.

I dare say we have a different definition of “close to resolved”. We still have no phones and RingCentral communications on this issue very poor.

Who is my account manager?

Hi @dargue, I will send you a DM with your Account Manager’s contact details.

Who is my account manager this is now an outrage. There is no proper explanation on why this has happened quite frankly I don’t care. I need my account managers information immediately.

@Atowing, I’m currently gathering the details and will send you a DM shortly. Thank you for your patience!

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